“Not just another supplier.”
At Project Fire we don’t see ourselves as just another supplier. We want to work closely with our customers, understand your business challenges and how we can help streamline processes, ordering and do everything we can to make your life easier. We pride ourselves on our after sales service and our design team is here to support your project to the end, from remote assistance to on-site technical support.
Because of the essential role our products perform, regular routine maintenance is essential, and our warranties make a clear statement on the quality and longevity of our products.
AFTER SALES SERVICES INCLUDE
- Dedicated technical support
- Help with technical drawings
- Project support
- On-site commissioning
- Manufacturer’s updates
- Industry training
5 Year Warranty
REPLACEMENT PARTS
Full warranty includes protection for materials and manufacturing defects.
TECHNICAL ASSISTANCE
Our premier account provides dedicated technical assistance and trouble shooting.
PROJECT SUPPORT
To help our clients meet the requirements of their customers and projects we are able to offer extended warranties.
EASY RETURNS
Project fire operate a no quibble repair or returns procedure.
WE ARE HERE TO HELP
We pride ourselves on our after sales service.
If you have a site issue or problem with your order and want to contact a member of our team, please fill out the form or send an email to info@projectfire.co.uk or call us on +44 (0)1889 271271
FAQs
Are BIM files available to download?
Yes, Revit families have been created for all types of Firepods. Please contact us to request the files and we will send them over to you.